Server lifecycle management
End-to-end provisioning, firmware updates, capacity monitoring, and health checks for Dell PowerEdge, HP ProLiant, and Lenovo ThinkSystem servers—coordinated with your maintenance windows and service tag inventory.
University of Kentucky · Infrastructure & bench services
Operational clarity for campus technical teams.
Servana delivers authorized hardware repair, server lifecycle management, and enterprise workstation deployment—serving as a designated service provider for Dell, HP, and Lenovo enterprise systems under formal client agreements.
New partner onboarding is paused; existing relationships and scoped engagements continue per agreement.
Authorized serviceDesignated service provider for Dell enterprise hardware under client agreements
Certified techniciansOEM-trained staff with completed authorization courses for hardware repair
Parts dispatchDirect coordination with vendor dispatch programs and service tag tracking
Capabilities
What we deliver
Structured service engagements with full documentation, asset tracking, and warranty-compliant repairs—keeping your service desk, procurement, and facilities teams aligned.
Hardware diagnostics & repair
Certified technician-led triage, OEM part replacement, and production sign-off testing. We maintain direct parts dispatch relationships and complete vendor-required authorization courses for enterprise hardware service.
Workstation & lab deployment
Enterprise workstation imaging, driver baselines, docking station configuration, and repeatable deployment kits for Dell Precision, HP ZBook, and Lenovo ThinkPad fleets across faculty and staff environments.
Engagement model
How we plug into your workflow
- Authorized to service enterprise hardware under formal client agreements
- Certified technicians completing OEM authorization courses (80%+ score required)
- Direct parts dispatch coordination with service tag and asset tracking
- SLAs, documented escalation paths, and post-incident summaries for your service desk
- Multi-vendor support across Dell, HP/HPE, and Lenovo enterprise systems
- Scheduling aligned to research continuity, term dates, and change windows
Platforms
Enterprise hardware coverage
Authorized service provider for enterprise server, storage, and mobile workstation platforms. Our technicians maintain current certifications and complete vendor-required training for parts dispatch eligibility and warranty-compliant repairs.
Dell PowerEdge & PrecisionHP ProLiant & ZBookLenovo ThinkSystem & ThinkPad
Service commitment
We operate as a third-party authorized service provider—empowered for hardware repair, parts dispatch, and warranty service on behalf of our institutional clients.
Inquiries
General contact
Use this form for operational questions or introductions. New partnership applications are not being reviewed until the date shown in the notice above.
Partner onboarding
Closed for applications · Reopens …
Serving technical staff and departments across the University of Kentucky community.